General Terms and Conditions of IT-plus24 B.V.
Effective Date
20-05-2025
Document Version
1.0
Company: IT-plus24 B.V.
Registered in: The Netherlands
KvK Number: 88227049
VAT Number: NL864545770B01
Address: Admiralengracht 60-H, 1057 GB Amsterdam
Email: info@it-plus24.com
Website: https://www.it-plus24.com/
These General Terms and Conditions apply to all legal relationships between IT-plus24 B.V. and its clients, including all offers, proposals, quotations, agreements, and services, unless otherwise agreed upon in writing.
Deviations from these terms are only valid if agreed in writing and signed by both parties.
The applicability of any purchasing or other conditions used by the client is expressly rejected.
All offers and quotations from IT-plus24 B.V. are without obligation unless explicitly stated otherwise.
Agreements are only established once confirmed by us in writing or upon the start of service delivery.
The client is responsible for the accuracy and completeness of the information provided to us when entering into the agreement.
IT-plus24 B.V. provides digital solutions including (but not limited to) custom software development, consulting, platforms, APIs, websites, and other digital services and products.
The exact scope of work will be defined in a project description, statement of work, or contract.
We may use open-source components or third-party services in our deliverables; their use is subject to their respective licenses.
The client is responsible for timely decision-making and provision of required input and cooperation.
Deliverables are provided in a test or production environment, as agreed upon.
Upon delivery, the client must review and submit any comments, issues, or feedback within 10 business days in writing.
If no feedback is received within this timeframe, the deliverables will be considered accepted.
If feedback is submitted in time, we will revise the deliverables once as part of the initial scope. Additional revisions may be billed separately.
We offer a 1-month warranty period from the delivery date during which we will fix bugs in the delivered software free of charge.
The warranty does not cover: Changes made by third parties, misuse or external interference, or new feature requests.
Post-warranty support and maintenance are subject to a separate support agreement or billed at our standard hourly rate.
All intellectual property rights relating to the services, documentation, code, and materials provided by IT-plus24 B.V. remain the sole property of IT-plus24 B.V., unless explicitly agreed otherwise in writing.
The client is granted a limited, non-exclusive, non-transferable license to use the deliverables strictly for internal use or as agreed.
The client may not resell, copy, or modify the software without prior written consent.
All prices are in euros and exclusive of VAT unless stated otherwise.
Invoices must be paid within 14 calendar days of the invoice date.
In case of late payment, IT-plus24 B.V. is entitled to suspend services and charge statutory commercial interest, along with reasonable collection costs.
Objections to the invoice do not suspend the payment obligation unless agreed in writing.
Our liability is limited to the amount paid for the respective service or product, with a maximum of €10,000 per incident.
We are not liable for indirect damage, including loss of profits or data.
The client indemnifies IT-plus24 B.V. against any claims from third parties resulting from the use of our deliverables or services.
Both parties agree to keep confidential any information marked as confidential or that can reasonably be considered confidential, for a period of 5 years from disclosure.
This obligation does not apply to information that is already public, was lawfully obtained from a third party, or was independently developed.
If the performance of the agreement involves the processing of personal data, the parties will comply with all applicable data protection laws, including the GDPR.
IT-plus24 B.V. will take appropriate technical and organizational measures to protect personal data but cannot guarantee absolute security.
We are not liable for failure to meet any obligations due to events beyond our control, including but not limited to war, terrorism, power outages, cyberattacks, natural disasters, or government restrictions.
In such cases, we may suspend or terminate the agreement without liability.
Either party may terminate the agreement in writing if the other party materially breaches the contract and fails to remedy the breach within 14 calendar days after notification.
Upon termination, all outstanding invoices remain payable and all usage rights granted under the agreement are revoked.
These terms are governed by Dutch law.
Disputes will be submitted to the competent court in Amsterdam, unless mandatory law dictates otherwise.
For Software-as-a-Service (SaaS) or subscription-based offerings, IT-plus24 B.V. provides access to hosted software platforms for the duration of the subscription.
Subscriptions are billed monthly or annually, as agreed. Non-payment may lead to suspension or termination of access without prior notice.
The availability of the service is aimed at 99% uptime, excluding planned maintenance or force majeure.
The client is responsible for safeguarding access credentials and must notify us immediately of any unauthorized access.
We reserve the right to modify or update the service at any time, provided that core functionalities are not materially degraded.